Welcome to Canada. You’ve probably traveled a long distance to get here, and we’re glad you did it safely. From coast to coast, this is a nation known for its friendly people who are always willing to say hello to their neighbors. But what if you want to say hello to someone back home? In this article, we’ll walk you through the process of setting up your phone and internet services in Canada like someone who’s never done it before.
Who Offers Telephone and Internet Services in Canada?
Before you set up your phone and internet services in Canada, it’s important to know the landscape. Currently, three major providers dominate the Canadian telecommunications market: Bell , Rogers , and Telus . These companies offer mobile phone and internet services in most of the country. Regional providers like Videotron in Quebec, Shaw in Western Canada, and Freedom Mobile in urban areas offer additional options, often with competitive rates.
Each provider has its own network infrastructure, although smaller companies (called Mobile Virtual Network Operators or MVNOs) can lease access to the networks of the big providers. This means you’ll find similar coverage areas, but different pricing structures, customer service experiences, and contract terms depending on the company you choose.
Choosing the Right Suppliers
You don’t have to choose the same provider for your phone and internet services in Canada. In general, citizens select their plans based on the prices and features offered by the companies. In some cases, it may be more convenient to have a phone with Bell and an internet modem with Rogers. However, most of the time, providers offer bundled packages to prevent you from going to the competition.
The big three telecom providers have plans that include talk, text and data. Most start around $50 per month for basic services and can top $100 for premium packages with unlimited data. Internet plans typically cost between $50 and $120 per month, depending on speed and data limits.
When setting up your phone and internet services in Canada, consider the following factors:
- Coverage Area: Review the provider’s coverage maps for your home and workplace.
- Contract Length: Some offer monthly contracts, while others require 2-year commitments.
- Data Limits: Think about how much internet you use both at home and on mobile devices.
- Bundle Discounts: Combining services often results in better rates.
- Additional Charges: Look for equipment rental costs, activation fees, and overage charges.
What You’ll Need to Set Up Your Phone and Internet Services in Canada
In Canada, telephone and internet service customers sign contracts that require identification and credit checks. To set up your services, you will need to provide:
- Government-issued photo identification (passport, driver’s license, or permanent resident card).
- Proof of address (utility bill, lease agreement, or bank statement).
- Banking information for automatic payments.
- Credit card for security deposit (if required).
- Social Security Number (SIN) for credit verification purposes.
- Sometimes they may use your visitor extension number.
New immigrants may need additional requirements or have to pay higher security deposits if they do not have a credit history in Canada. Some providers offer special plans for newcomers that waive certain requirements, although these may have higher monthly fees.
Know your rights
The Canadian Radio-television and Telecommunications Commission (CRTC) enforces regulations that protect consumers, including new residents.
Your rights include:
- Clear disclosure of all charges and fees.
- A 15-day trial period to cancel contracts without penalty.
- Contracts with a maximum duration of two years.
- Written notice prior to any price change.
- Unlock phones at no cost.
- Clear explanation of data overage charges.
- Right to file complaints with the Commission for Complaints about Telecommunications and Television Services (CCTS).
Don’t Be Afraid To Negotiate
Although the Canadian telecommunications market is not very competitive, it is competitive enough to warrant negotiations. When setting up your services, don’t hesitate to ask for better deals. Providers often have unpublished promotions or special discounts for new customers.
Compare quotes from companies and use competitors’ offers to your advantage. If you bundle services, ask for additional discounts. Even if you can’t get a lower monthly rate, you might be able to get activation fee waivers or free equipment upgrades.
Remember to carefully review promotional periods – many providers offer attractive introductory rates that increase significantly after 6-12 months. Ask about long-term pricing and get any promises in writing. If you’re not satisfied with the initial offers, consider calling another day to speak with a different representative or visit another location.
Set Up Your Phone and Internet Services in Canada in No Time
Oro Immigration Services is a well-established immigration consultancy that has helped thousands of newcomers adjust to life in Canada. Our team understands the unique challenges of moving to a new country, including the often confusing process of setting up essential services.
Contact us today to find out how we can help make your transition to Canadian life easier. From immigration procedures to setting up services,
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